Building up future IT foudation
Solid change management capability will help you boost your ITSM maturity, break out of the "firefighting mode," align IT activity with business objectives, and transform IT from a service provider to a business innovator. However, these benefits don't come easily. Change management is one of the most difficult ITIL processes to get right. Why? Because change management is an ITSM process that needs the right mix of people, processes, and technologies.
“The future of work, workers and the workplace are all being disrupted by technology, in a myriad of ways.
“Successful change initiatives and inspired cultures rely on agile, flexible and innovative leaders, and the effective use of data will become increasingly important.”